Privacy Policy

FOR TEKTRANZ

This privacy policy describes how Tektranz Innovations Pvt Ltd, operating under the name "Tektranz" collects, uses, shares and protects personal information that you will submit to the website https://www.istudyexams.com and applications (hereinafter called "apps") and services (collectively, “Platform”).

Tektranz respects your privacy rights and is deeply committed to safeguarding them. Please also refer to our refer to our'Terms and Conditions' for use of this website .

This privacy policy may be revised and updated from time to time in accordance with recent regulations and laws.

WHAT IS THE DATA THAT WE COLLECT?

Your personal information may be collected, stored, and processed for legitimate business purposes only.

• Personal Data – In order to use our website, you may be required to provide us with information that enables you to use this website. This includes:
• Registration Information such as email address, password, address, PIN number, phone number, and any details of your contacts.
• Financial Information including bank account details, net banking, credit card, debit card, or any other payment information.
• For candidates less than 18 years of age, information provided by parents/guardians or school admins for the school, its students, and teachers during onboarding.
• Information received through your access to other social media platforms like Facebook, Google, etc., integrated with Tektranz.
• Traffic Data – When required, we automatically track and collect the following categories of information such as:
• IP addresses and domain name servers.
• Time spent on each screen during taking tests or studying on the website, including recordings of live classes, videos uploaded, in-class chats, discussions, processes, conversations, feedback, or events on our course.
• We do not collect any personal data related to race, ethnicity, religious beliefs, private life, sexual orientation, political opinions, health, or biometric data. However, we do collect financial information and passwords, which qualify as sensitive personal data or information under Indian law.
• Our platform may transfer your information to our internal systems in accordance with our justification for legitimate business purposes, with appropriate security measures in place. Tektranz will not save and will delete personal data consistent with applicable laws in India.

PERSONAL DATA AND PROCEDURE

There different methods to collect data :

You may provide us your name and contact details filling in the registration details , submission of or create an account on our website; subscribe to our service or publications; request marketing content to be sent to you; enter a competition, promotion or survey; or give us feedback or contact us.

Third parties or publicly available sources like google, social media or advertising networks

USING YOUR PERSONAL DATA

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we rely on to process your personal data where more than one ground has been set out in the table below. Most commonly, we will use your personal data for the following purposes:

• Provide you with services related to education.
• Enable you to appear for test papers/sample test papers.
• Contact you to ensure an improved experience on our platform.
• Improve our services, including updating and enhancing the operations and functionality of our platform features, and customizing the platform for ease of use.
• Process and deliver your order, including managing payments, fees, and charges.
• Manage our relationship with you, which includes:
  • Notifying you about changes to our terms or privacy policy.
  • Asking you to leave a review or take a survey.
  • Communicating with you, particularly about types of classes or courses relevant to your interests and needs.
• Deliver relevant website content and advertisements to you, and measure or understand the effectiveness of the advertising we serve to you.

CONFIDENTIALITY OF IDENTITY & SECURITY

The personal information collected will only be used within the scope of agreed business purposes, in accordance with Indian laws.
We may share the information collected:

6. USER CONTENT

By posting, submitting or transmitting User Content in the Website other than information submitted for registration.

• With government authorities or agencies and legal or judicial authorities for any investigation, to comply with legal processes, or in response to a request by any of these authorities, or to enforce applicable terms and conditions, or to protect our, our users', and partners' rights, privacy, safety, or property.
• With our other entities, authorized partners, and affiliates to help detect and prevent identity theft, fraud, and other illegal activities; correlate or map related accounts to prevent misuse of our products and services; and to provide you with services including contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, and other similar services.
• In the event of our assets being merged or acquired by another business entity, or during a restructuring of business or reorganization, the newly combined business entity or acquirer would be required to follow this Privacy Policy.
• We assure that the data provided by schools during onboarding regarding student names and other such information will be kept confidential and can only be accessed by authorized employees of Tektranz.
• To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
• By law, we must keep basic information about our customers (including contact, identity, financial, and transaction data) as prescribed by statutory provisions.
• Tektranz follows reasonable security practices and procedures, including strategic, operational, managerial, technical, and physical security controls, to safeguard and protect your data and information against unauthorized access and unlawful interception of personal information.
• We apply encryption or other appropriate security controls to protect personal information when stored or transmitted by us.

QUERIES, COMPLAINTS & RIGHTS

Tektranz Innovations Pvt Ltd is the controller of the data collected and is responsible for safeguarding your personal data.

• You have the right to make a complaint at any time to the appropriate authority. However, we would appreciate the chance to address your concerns before you approach the appropriate authority. If you have any questions about this privacy policy or our privacy practices, please reach us by email at support@istudyexams.com or by mail to Attn: Legal Team, Tektranz Innovations Pvt Ltd.
• For privacy practice suggestions and escalations, you may reach us at:
• support@istudyexams.com
• Mail to: Attn: Legal Team, Tektranz Innovations Pvt Ltd
• To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.